Development
Procedure
Simple flowchart from purchase to dispatch
Goods Order / Dispatch
Member Registration
Purchase Contract
Dispatch Goods
Request Express Courier to Head Office > Express Courier > Receive Goods
Warehouse > Courier > Receive Goods
Standard Courier
Express Courier
Hot Product
Termination of Order / Return of Goods
Member
Company
“Unless the goods are damaged and unable to resale or unless otherwise enforced by Presidential decree, orders can be cancelled within 3 month of contract upon receiving a written notification. (Admin, legal fees and commissions will be deducted).
Legal Fees
Applies to any goods returned within 2 month but over 1 month - 5% deducted from original contract sum.
Applies to any goods returned within 3 month but over 2 month - 7% deducted from original contract sum.
Return (within 3 months)
Salesman (Member)
Purchaser (customer)
Return (within 14 Day)
Member
Purchaser
Return of Goods Criteria
1. Within 14 days of dispatch of goods upon receiving contract order(Customber Order Sheet).
2. Within 14 days of dispatch of goods upon receiving contract order. If the member has not received the contract or if there member’s address is not shown on the contract or if the member’s address has changed and therefore was not able to terminate the order, 14 days applies from the date of notifying to the head office.
3. If the purchaser has requested to return the goods, the purchaser must return the goods to the member who sold the product to the client and the member must return the money back to the client.
Return of goods will not be accepted if:
- the product was changed due to lack of care by the client, or
- the product is damaged and unable to resale, or
- goods are used and if the value of the product have decreased, or
- the package is damaged; or
- Individual order etc.